This course is the Community Courseware equivalent of Retired Legacy Course 10982E - Supporting and Troubleshooting Windows 10. This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

About This Course

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

• Important Windows 11 features
• How these features are used in an Active Directory
• How to troubleshoot these features

Audience Profile

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

• Windows 11
• Devices
• Cloud services
• Apps
• Networking
• Hardware

The key responsibilities include resolving technical issues relating to:

• Windows 11 installation, upgrade, and migration
• Activation
• Performance
• User state
• Device synchronization

Other key responsibilities include:

• Configuring and troubleshooting local and remote network access
• Configuring and troubleshooting access to apps
• Troubleshooting access to data and printers
• Troubleshooting authentication, Endpoint security and policy
• OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

At Course Completion:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
• Troubleshoot startup issues and operating system services on a Windows 11 PC.
• Perform system recovery.
• Resolve issues related to hardware devices and device drivers.
• Administer Windows 11 devices.
• Troubleshoot issues related to network connectivity.
• Configure Windows 11 devices by using Group Policy.
• Configure and troubleshoot user settings.
• Configure and troubleshoot resource access.
• Implement remote connectivity.
• Deploy and troubleshoot applications.
• Maintain Windows 11 devices.

Course Details:

Module 1: Introducing Windows 11

After completing this module, students will be able to:

• Describe the Windows 11 operating system and its features
• Troubleshoot installation and deployment of Windows 11
• Describe typical troubleshooting procedures
• Use common Windows 11 troubleshooting tools

Module 2: Administering Windows 11 remotely

After completing this module, students will be able to:

• Select a suitable remote administration toolp
• Implement Remote Desktop connectionsp
• Use Windows PowerShell Remotingp
• Describe Windows provisioningp

Module 3: Troubleshooting startup and performing system recovery

After completing this module, students will be able to:

• Describe the Windows 11 recovery environment
• Configure the registry
• Troubleshoot startup settings
• Recover BitLocker encrypted drives
• Troubleshoot operating system services
• Recover a computer
• Resolve common application compatibility issues

Module 4: Troubleshooting devices and device drivers

After completing this module, students will be able to:

• Describe procedures for troubleshooting hardware
• Describe available group policy settings for device management
• Troubleshoot device driver failures

Module 5: Configuring and troubleshooting network connectivity

After completing this module, students will be able to:

• Configure Windows 11 network settings
• Troubleshoot network connectivity issues
• Troubleshoot name resolution issues
• Describe remote access options
• Configure and troubleshoot VPNs

Module 6: Troubleshooting Group Policy

After completing this module, students will be able to:

• Describe Group Policy
• Resolve GPO application issues on client devices

Module 7: Configuring and Troubleshooting Security Settings

After completing this module, students will be able to:

• Describe Windows startup security
• Implement Windows Defender Firewall
• Describe Windows 11 security settings
• Configure Windows Hello
• Troubleshoot Windows 11 sign-in

Module 8: Configuring and Troubleshooting User State

After completing this module, students will be able to:

• Describe user state
• Configure UE-V
• Configure Folder Redirection

Module 9: Configuring and Troubleshooting Resource Access

After completing this module, students will be able to:

• Troubleshoot file permissions issues
• Troubleshoot printing
• Describe file synchronization
• Perform file recovery

Module 10: Troubleshooting applications

After completing this module, students will be able to:

• Troubleshoot desktop app deployment
• Manage Universal Windows apps
• Describe Application Control
• Describe AppLocker
• Troubleshoot application compatibility issues
• Configure a kiosk device

Module 11: Maintaining Windows 11

After completing this module, students will be able to:

• Describe performance monitoring
• Describe Windows Update
• Troubleshoot Windows updates

Prerequisites :

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
• Microsoft Active Directory Domain Services (AD DS) principles.
• Understanding of the Public Key Infrastructure (PKI) components.
• Windows Server fundamentals.
• Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.