Description

ITIL 5 Foundation is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. This course establishes a foundational understanding of value creation, collaboration, governance, and continual improvement. By attending this course it will prepare you for the examination leading to the ITIL® 5 Foundation Certificate from PeopleCert.

Target group

The target group of the ITIL® Foundation certificate in IT Service Management is:

• Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
• IT professionals that are working within an organisation that has adopted and adaptedITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.
• Anyone who is looking to upgrade their ITIL v3 certification and knowledge.

This may include but is not limited to, IT professionals, business managers and business process owners.